Grievance Redressal
Last updated: [Date]
Our commitment
If something has gone wrong, we want to put it right quickly. You can raise any complaint about our service, a policy or an investment made through us, free of charge.
Step 1: Contact us
Call or email us with your name, policy or folio number and a short description of the problem.
- Grievance Officer: [Name TO BE PROVIDED]
- Email: service@invest4u.in
- Phone: +91 62384 58527
- Address: K & VK Invest 4U Advisory Services LLP, Vaikkom Road, Kannankulangara, Tripunithura, Kochi, Kerala 682301
We will acknowledge your complaint within [2 working days] and aim to resolve it within [14 days].
Step 2: The insurer or fund house
If your complaint is about a policy or a scheme, you can also contact the insurer's or fund house's grievance cell directly. We will help you find the right contact.
Step 3: Regulators and ombudsman
If you are not satisfied with the response, you can escalate:
| For | Where to go |
|---|---|
| Insurance complaints | IRDAI's Bima Bharosa portal (opens in a new tab), or the Insurance Ombudsman (opens in a new tab) (there is an office in Kochi) |
| Mutual fund complaints | SEBI's SCORES portal (opens in a new tab), and then online dispute resolution through SMART ODR (opens in a new tab) |
| Personal data | Our Grievance Officer, then the Data Protection Board of India (see our Privacy Policy) |
What to include
- Your full name and phone number
- Policy number or mutual fund folio number
- What happened, with dates
- Copies of any relevant documents or messages
Not sure where to start?
Book your free financial checkup. It takes about 30 minutes and costs nothing.